Kitchen Display System
Clover’s Kitchen Display System (KDS) is a combined software and hardware offering by for back of house operations at quick- and full-service restaurants. It allows kitchens to easily monitor order tickets and cook times.
Order management for back-of-house operations.
The Clover KDS is a touchscreen device that allows restaurants to easily route order tickets directly to the kitchen. Gone are the days of paper order tickets, we use tech now.
Clover KDS needed UI and informational content to help guide merchants and BOH staff to properly use the product. For this experience, onboarding was crucial to set merchants and restaurant staff up for success.
Key responsibilities
OOBE content
Success and error content
Help content
Content strategy
The goal for this project was to increase restaurant back-of-house efficiency and organization by providing a digital display system for order receipts. A kitchen display system replaces the need for outdated paper tickets. I owned all aspects of content for this project, including OOBE flows, the information architecture of the settings page, UI copy and IA, guided setup emails, and help content.
One of the biggest challenges in guiding merchants through setup was that there are a number of additional settings that must be configured on the Clover dashboard (web) in order for the KDS to route order tickets properly. In order to ease the setup process, I created a step-by-step email guide to assist merchants in getting all of the necessary configurations set up on their dashboard. I also added guided setup instructions within the UI using WalkMe.
Setup guidance
Ticketing
Settings