Clover Kiosk

The goal for this project was to design and build Clover’s first kiosk point-of-sale system. The Clover Kiosk is a self-ordering terminal for fast-casual restaurants. The all-in-one device features a 24" display, versatile payment terminal, and a built-in printer to help restaurants boost efficiency and improve customer experience.

Self-ordering for restaurants made easy

The Clover Kiosk connects to existing Clover hardware, like the Clover Mini and Station Duo, to help seamlessly run daily restaurant operations. The Kiosk allows for card and cash payments to make contactless ordering quick and simple.

Key responsibilities

Content strategy

Content design

Help content

UX research

This project utilized Clover’s existing point-of-sale software with additional enhancements to the look, feel, and functionality of menus. As the first fully customer-facing Clover product, the UI navigation needed updates to make the language friendly and inviting.

I led a user research sprint to gather ideas around how everyday users think about, and interact with, kiosks. I also looked back at existing research gathered by Clover to determine which parts of our ordering and checkout experience could remain the same. Once I had enough data, I began drafting content for the end-to-end experience for our Kiosk prototype; from the moment a customer walks into a restaurant, to the time they have received their order.

I worked closely with a product manager, product designer, and multiple engineers. Additional resources from other product and design teams were used as necessary in order to bring parity to Clover’s existing POS experiences.

Some key challenges for this assignment were ensuring new customers could navigate the ordering process from start to finish, ensuring that the Clover Kiosk synced properly with any existing Clover POS devices, and creating a way for customers to pay for their order in cash, which needs to be done at a register rather than the kiosk. Content and copy became an essential tool in overcoming these challenges. By using language to guide the customers, the team was able to create a custom receipt that allows customers to pay at the register before their order is fully fired (sent to the kitchen).